Since the products and services that thecandlepackaging.com offers are customized according to the client’s query, it is recommended that the customer must inform the company if the delivered products are not according to their requirements and specifications or are defective, at [email protected] within 3 working days after receiving the order. A chargeback is not an option, however, a free reprint of the order is provided by the company if the fault in the product is proven to be on the company’s side. The management team of The Candle Packaging determines the defect. Complete orders must be shipped back within 7 working days by the customer at their own cost, along with proper documents or product defects and digital photographs to reprint the order correctly. If the fault is at the client’s end and they still want a refund, they will have to send us back the printed job, and a chargeback will be provided after deducting the product’s setup and shipping cost by the company.